What did you mean when you said you were sorry
I'm a bit confused

I think you owe for wrecking my guitar
But you don't think you do

I found a guy to fix it
For 1,200 bucks
But you tell me that you're
Sorry and it's my tough luck

United sees no need to make anything right
Oh, Ms. Irlwig, we don't need to fight

If you just come to your senses
Accept the consequences
Of you letting certain baggage handlers
Smash my property

We could be best buddies
But our friendship has been muddied
By a flawed United Airlines policy

I sense tone in your last couple emails,
Why is that the case?

Is it that I've got questions,
You've got the answers
You don't wanna face

You've gone dark and silent as a submarine
Leaving me hanging like Apollo 13

Adrift in space, alone
With no end in sight

Oh, Ms. Irlwig, we don't need to fight

If you just come to your senses
Accept the consequences
Of you letting certain baggage handlers
Smash my property

We could be best buddies
But our friendship has been muddied
By a flawed United Airlines policy

(Music)

If you just come to your senses
Accept the consequences
Of you letting certain baggage handlers
Smash my property

We could be best buddies
But our friendship has been muddied
By a flawed United Airlines policy

By a flawed United Airlines policy